FAQ

What areas do you deliver to ?

We deliver all across Australia.

My delivery is late, what should I do ?

Please check your email for your tracking link to get most recent update, after this contact the courier with your tracking label number to escalate. We generally use Fastway & Couriers Please.

What are the benefits of signing up ?

It is free, you hear first of new launches, and get exclusive discounts.   

Is there a minimum order?

At this point there is no minimum order.

How long will it take to deliver? 

Deliver times vary per state, orders are packaged and booked with courier same day as purchase. Please see delivery info page.

How much is the delivery fee?

Delivery depends on location, but starts from $9.95, and includes free delivery on orders over $200. Please note this is based only on Wines, Spirits, Champagnes. Beers/Ciders/RTDs are not included in this free delivery offer due to lower margins/heaver weight on these products.

What payment methods do you accept?

You can pay with most major credit cards including Visa, MasterCard or American Express. You could also use PayPal. Most recently we have added Apple Pay. We use a secure payment system through Stripe which is also used by Apple, Uber and other multi national giants. You can save your details after 1st purchase so they will be remembered each time to save you the hassle of reentering them.

What happens if I am not there when my order arrives?

Due to liquor licensing restrictions we cannot leave your order unattended. Someone of legal age with photo ID must be available to accept the order, or you can nominate to leave it with a neighbour.

If no one is available, then the order will be returned to local courier depot where you need to organise re-delivery with the courier.  

Can I cancel my order?

Unfortunately you cannot cancel once it has been dispatched. You may cancel once you receive it, but you must pay the delivery costs to return it to our Warehouse.

What forms of ID do you accept?

Per the Liquor Control Reform Act 1988, the acceptable forms of identification must be one of the following photo ID materials: • Australian Driver Licence • NSW Learner Permit • NSW Proof of Age Card.