Take 10% off Your Orders Over $99, Free Delivery* Over $150. Use Code: HELLOWINTER

Shipping Policy

Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days

Orders are generally dispatched within 24 hours of us receiving your orders Monday - Friday.

Delivery Time

We use a number of different couriers to provide the most competitive quote for delivery to your post code. 

Please note the couriers may experience delays at this time of your due to backlogs at the depots, so please allow 1-2 days extra for some orders.

All orders are covered against loss & damage whilst in transit. Please note all orders that are requested Authority to Leave do not have insurance once the driver records the item(s) as delivered.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Syd, Qld, Vic Metro

1-3 business days


SA, ACT, TAS, Qld Nth

3-5 Business days


WA Metro

5-12 business days


Regional Zones

May take longer

Quoted live at Checkout


Free Metro Delivery on orders over $150

Where products have a Free Delivery Icon visible, these products are available for free metro delivery.

We currently do not deliver to PO Boxes or Parcel Lockers. However our Couriers do drop to local parcel points that they arrange with local outlets in your area.

Marketplace Orders

Orders from our Marketplace partners are shipped within 1-2 business days.

Shipment confirmation and order tracking

Order confirmation will be emailed to your inbox within minutes of placing your order. Please also check your spam folder.

Order tracking will be sent as soon as the Warehouse print your shipping label, with updates visible as soon as the driver begins scanning your order. Please allow up to 24 hours for your tracking to update once


If an order is received damaged, or with any issues,  Please save all packaging material and damaged goods, take relevant photos and send them to customerservice@hellodrinks.com.au

Please do not dispose of the goods until advised to do so.

International Shipping Policy

We currently do not offer International shipping.

Please Note

The above estimates are based on business days (Mon - Fri) only to metro zones. Regional zones may take longer.

Above is based from when your item collected by Courier which will generally be within 24 hours of you placing your order. Please don't include the day the order was placed as a transit day as this is when we are preparing your order, and getting it ready to be loaded to the truck.

We will always try our best to get your order to the courier on the same day you place your order.

Returns Policy

Items can be returned for refund for up to 30 days. Costs of returning items rest with the customer, and it is advisable to take out transit insurance to cover for loss or damage in transit. Items returned must be returned as they were received, unopened, and undamaged. Restocking fees may occur in certain circumstances.

For more information, email customerservice@hellodrinks.com.au

Reasons for order delays
  • Incorrect address has been entered against the order.
  • Public Holidays
  • Extreme Weather Events
  • Incorrect Credit Card information was entered against the order. Please double check all details when you place your order. You will only be charged once your details have been validated by our payment gateway.
  • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.

About HelloDrinks

HelloDrinks is an independently owned online liquor delivery service, bringing your favourite drinks to your door at low prices across Australia. Our business is driven by our customers, and whom we couldn’t continue to grow without.

If your delivery is late please check your tracking link for an update, after this contact the courier for further update. If they cannot provide you with an update, or your order has gone missing please contact us so we can escalate the issue with the Courier. Please note we can only escalate on your behalf after you have first followed up with the Courier. This saves time, and ensures you get a much quicker update direct from the Courier.

Secure Payments

You can now avail of our Buy Now Pay Later options at Checkout at no extra cost. Pay across 10 weeks.

Fast Shipping

Orders shipped in 1 business day, includes transit insurance against breakage/theft

Our Guarantee

All unopened Items can be returned within 30 days for a full refund. See Terms

Alcohol Delivery App

Download our free App on Apple or Android to have your own Bottleshop in your phone.

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