Shipping Info

WE ARE OPEN & Delivering across Australia with Contactless delivery procedures in place.

#StayHome #StaySafe & #GetItDelivered with #HomeDelivery from #HelloDrinks

Thank you for supporting our Independent business at this time.

Orders are generally dispatched within 24 hours of us receiving your orders Monday - Friday.

Delivery Time

We use a number of different couriers to provide the most competitive quote for delivery to your post code. 

Please note the couriers may experience delays at this time of your due to backlogs at the depots, so please allow 1-2 days extra for some orders.

Standard Metro Delivery Rates start from $6.99

Generally shipping rates on bundle orders are more competitive as they are categorised by weights. I.e 2 cases of beer may cost the same shipping as 1 case in some areas.

Your shipping cost will vary depending on what you purchase and where it needs to be delivered.

We price the delivery based on the size and weight of the order. Typically, larger item(s) will increase the delivery fee.

Shipping Calculator available on cart page.

Please note we currently do not deliver to PO Boxes or Parcel Lockers. However our Couriers do drop to local parcel points that they arrange with local outlots in your area.

 
Delivery Postcodes
       
Zone Postcodes Zone Postcodes
NSW Metro 1000 - 2263 ACT Metro 0200 - 0200
  2500 - 2530   0221 - 0221
  2555 - 2574   2600 - 2612
  2740- 2786   2614 - 2617
  2890- 2890   2900 - 2999
       
Zone Postcodes Zone Postcodes
VIC Metro 3000- 3220 WA Metro 6000 - 6082
  3335 - 3341   6085 - 6122
  3425 - 3443   6147 - 6206
  3750 - 3811   6209 - 6210
  3910 - 3920   6800 - 6999
  3926 - 3944    
  3972 - 3978 Zone Postcodes
  3980 - 3983 SA Metro 5000 - 5199
  8000 - 8999   5800 - 5999
   
Zone Postcodes
QLD Metro 4000 - 4305
  4500 - 4549
  9000 - 9799
 

Regional areas are quoted live by our Couriers, which are also showing a saving.

FREE METRO DELIVERY ON WINES & SPIRITS WHEN YOU SPEND OVER $200

You will receive a notification once your order has been booked with the courier, please allow 24 hours for your order to show scan updates.

NSW - Delivers 1-2 days
QLD, VIC, ACT - Delivers 1-3 days
Nth Qld Delivers 2-5 days
Adelaide Delivers 2-4 days
Perth Deliveries generally take between 5 - 12 days.
TAS 3-5 days

Darwin 5-8 Days

Orders sent from our Marketplace Suppliers generally take 1-2 days to dispatch.

Merchandise orders are sent from the USA, and take between 9-20 business days to be delivered across Australia. It is worth the wait for these Quality items.

Please Note

The above estimates are based on business days (Mon - Fri) only to metro zones. Regional zones may take longer.

Above is based from when your item collected by Courier which will generally be within 24 hours of you placing your order. Please don't include the day the order was placed as a transit day as this is when we are preparing your order, and getting it ready to be loaded to the truck.

We will always try our best to get your order to the courier on the same day you place your order.

Reasons for order delays
  • Incorrect address has been entered against the order.
  • Public Holidays
  • Extreme Weather Events
  • Incorrect Credit Card information was entered against the order. Please double check all details when you place your order. You will only be charged once your details have been validated by our payment gateway.
  • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.

Transit Insurance

Our Promise to our customers is if the Courier happens to lose, or damage your order whilst in transit, we will cover it, and offer a replacement or credit. Our team will open an investigation immediately with the courier to get an update on any issues, and will then quickly move to finalisting the claim.

If your zone is not showing, Please message us your Suburb & Postcode

International delivery

HelloDrinks is currently unable to ship internationally at this time.

If your delivery is late please check your tracking link for an update, after this contact the courier for further update. If they cannot provide you with an update, or your order has gone missing please contact us so we can escalate the issue with the Courier. Please note we can only escalate on your behalf after you have first followed up with the Courier. This saves time, and ensures you get a much quicker update direct from the Courier.
Secure Payments

You can now avail of our Buy Now Pay Later options at Checkout at no extra cost. Pay across 10 weeks.

Fast Shipping

Orders shipped in 1 business day, includes transit insurance against breakage/theft

Our Guarantee

All unopened Items can be returned within 30 days for a full refund. See Terms

Alcohol Delivery App

Download our free App on Apple or Android to have your own Bottleshop in your phone.

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